Shipping conditions

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Shipping conditions

Shipping conditions

Your order is important to us. All orders are given prompt attention, no matter how large or small they are. These Delivery Conditions hold for all orders served by 4M Mood Couture. No applicable taxes are considered. For more information on our shipping policies, see our terms and conditions, section 4.4.1. Means and deadlines for delivery.

Shipping areas

We serve all around the world. Check your specific area from the following list

Domestic

N01 – Peninsular (incl. Portugal)

N02 – Balearic Islands

N03 – Canary Island y Azores (Spain and Portugal)

N04 – Ceuta

N05 – Melilla

International

I01 – Europe area 1 (Germany, Italy, France, Mónaco, Luxembourg, the Netherlands, Belgium, the United Kingdom, North Ireland and Austria)

I02 – Rest of the EU (Denmark, Liechtenstein, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Romania, Bulgaria, Croatia, Sweden, Ireland and Finland)

I03 – Eastern European countries, Russia, Switzerland, Cyprus, Malta, Greece

I04 – United States of America + Canada

RoW – Rest of the world. Contact FOUREME to request a quote for the shipment of your order at sales@foureme.com. Terrestrial, maritime and air shipping options

Delivery Time

When placing your order, you should consider following factors for an Estimated Delivery Date:

Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 or 2 business days, as stated above.

Transit Time to Carrier: The amount of time it takes for your order to leave our facilities and arrive at the local delivery carrier. This operation usually takes only a few hours.

Transit Time to Customer: The amount of time it takes for the carrier to deliver your order.

Find the Estimated Delivery Time within your area in the following table. You should be aware that EDT counts from the time the parcel leaves our facilities.

Other considerations

When placing your order, you should consider following factors for an Estimated Delivery Date:

Zones N1-N2, national service 24 hours: This service values equally the speed in the service and the price, being a service very demanded by our clients. Delivery times range between 24 and 48 hours from the time the order is placed (computed by working days).

Zone N1, national express service: Every national order that enters our WEBSITE before 14 noon, you will receive the next day before 14.00 pm.

Zones N3-N4-N5: The import clearance plus applicable taxes are the responsibility of the customer recipient of the goods and are not included in the shipping costs satisfied to Foureme, S.L.

International services

RoW zone: For shipments to other areas of the world, check availability and service quote at info@materialesparatocados.com.

For international air shipments, check service availability and quote at info@materialesparatocados.com

The following table shows the estimated delivery times depending on the distribution area. Remember that this delivery time counts from the moment the order is ready for shipping.

Transport costs will be borne by us in those orders whose amount exceeds the amount specified in each distribution area. For zones I2, I03, I04 y RoW there is no such exemption.

In all cases, prices are set in euros and exclusive of applicable taxes.

If you have any queries, please contact us at info@materialesparatocados.com

ZoneType of serviceDelivery (business days)Order amount rangeTransport PriceFree shipping
N124 hours1 – 2 days0 € a 90 €5,95 €More than 90 €
N114 hours1 day0 € a 90 €7,95 €More than 200 €
90 € a 200 €2,00 €
N114 hours1 day0 € a 90 €8,95 €More than 200 €
90 € a 200 €3,00 €
N2Balearic Islands1 – 2 days0 € a 200 €15,00 €More than 200 €
N3Canary Islands
Tenerife Azores
1 – 2 day0 € a 500 €40,00 €More than 500 €
N3Islas Menores2 – 4 days0 € a 500 €45,00 €More than 500 €
N4Ceuta1 – 2 day0 € a 700 €60,00 €More than 700 €
N5Melilla1 – 2 days0 € a 500 €30,00 €More than 500 €
I01European Union 12 – 4 days0 € a 500 €15,00 €More than 500 €
I02European Union 25 – 6 days39,00 €
I03Eastern Countris + Russia + Switzerland4 – 7 days140,00 €
I04United States of America + Canada2 – 4 days150,00 €
RoWRest of the World6 – 8 daysRequest custom quote

Returns and Exchanges

We have an after-sales service at MATERIALES PARA TOCADOS to solve any problem with our items or shipments, through which we endevour to offer quick and efective attention.

If the user is not satisfied with the order for any reason, he/she has a maximum period of 15 calendar days after receiving the order to return the product, whenever it is in excellent condition and in its original packaging.

The returns must be sent to te following address:

MATERIALES PARA TOCADOS: AVDA. EUROPA 100, 41960 GINES

For any question related to returns and cancellation, the buyer must send an email to info@materialesparatocados.com within 15 calendar days after receiving the product, or you can download the cancellation form and send it by mail in the specified time.

When the return occurs to non attributable reasons to MATERIALES PARA TOCADOS as a mistake on the part of the customer when making the purchase, color selection / size or any other feature, the customer must bear the shipping costs for the return, and MATERIALES PARA TOCADOS will reimburse the customer for all payments except shipping costs.

The right of withdrawal will not be applicable to contracts that refer to:

 To the supply of the made-up goods according to the customer specifications and user or clearly personalized.
 If the return is made for any reason attributable to MATERIALES PARA TOCADOS (defective product or error in the reference sent), MATERIALES PARA TOCADOS will bear the shipping costs and will undertake to exchange the product for another one of the same amount or similar, will refund the total amount of the purchase or give you a gift voucher for the total amount of the order placed. Once the goods are received and the appropriate checks are made, confirming that all the above conditions are met, MATERIALES PARA TOCADOS will accept the return and will refund the amount within 20 calendar days after the date of the return report in accordance to the method of payment made, and where appropriate to the shipment of the new product:

 If you made the payment by credit card or Paypal, the amount will be credited to the same credit card or Paypal account.
 If the payment was made by transfer or cash on delivery, we will request an account number to pay the amount back.

Formulario de devoluciones o cambios

    Personal information

    Product changes or return

    Choose your option

    Product changeReturns

    If you want us to proceed to withdraw your order, indicate it or send it to us at Materiales para Tocados. Avenida Europa, 100, CP 41960 – Gines, Sevilla.
    Proceed to withdraw the order (There is a cost of € 4 + VAT)Customer takes care
    I have read the conditions of the legal warning

    Compliance with data protection.-

    In accordance with the provisions of current regulations on the Protection of Personal Data, the details of the personal data that you have provided will be incorporated into a file whose responsibility is FOUREME, .SL. (CIF: B91792242 and registered office Avda. Europa, Nº 100, 41960, Gines, Seville. In order to transmit your subscription request and to be able to send you specific information of your interest that keeps you informed via electronic commercial communications about our products and services.

    The legitimacy derives from the existence of a contractual relationship, legitímate concern and acceptance, according to each purpose and possible assignment. In accordance with the rights conferred by the current regulations on data protection, you can exercise the rights of Access, Rectification, Portability, Limitation of treatment, Suppression or, where appropriate, Opposition as explained in the additional information.

    Additional information: you can look up additional and detailed information on Data Protection on our website https://materialesparatocados.com/politica-de-privacidad/. The use of your email address by our company is subject to the provisions of Law 34/2002, on Services of the Information Society and Electronic Commerce. If you receive communications for commercial, promotional, advertising and marketing purposes from us and wish to stop receiving them, please notify it to us by email at the address: info@materialesparatocados.com

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